Legal

General Terms and Conditions (GTC)

As of: August 28, 2026

These General Terms and Conditions (GTC) apply to the use of the website and the business relationship between:

Imen Bouzouita
Mahlower Strasse 14
12049 Berlin
Germany

– hereinafter referred to as "Provider" – and the customers – hereinafter referred to as "Customer" –.

1. Scope of Application

These GTC apply to all contracts for services between the Provider and the Customer. Any deviating terms and conditions of the Customer shall not be recognized unless the Provider expressly agrees to them in writing.

2. Subject Matter of the Contract

The Provider renders the following services:

  • Digital services and IT services
  • Web design
  • Web development
  • Consulting
  • UX and CRO audits (digital)

The specific scope of services is determined by the respective offer, contract, or project agreement.

3. Conclusion of Contract

A contract is concluded by:

  • Acceptance of an offer by the Customer, or
  • Written confirmation (e.g., by email) from the Provider

4. Scope of Services and Customer's Duty to Cooperate

(1) The Provider shall render the agreed services to the best of their knowledge and ability.

(2) The Customer is obligated to provide all information, materials, and access required for the provision of services in a timely manner.

(3) Delays caused by the Customer's failure to cooperate shall not be attributable to the Provider.

5. Remuneration and Payment Terms

(1) All prices are quoted in euros (€) plus applicable statutory value-added tax (if applicable).

(2) Remuneration shall be paid as follows:

  • 30% deposit upon placement of the order
  • 40% upon interim acceptance
  • 30% upon completion

(3) Invoices are payable within 7 days without deduction.

(4) In the event of late payment, the Provider is entitled to charge default interest at the statutory rate.

6. Acceptance

(1) Where acceptance has been agreed upon, the Customer shall review the services rendered within 7 days.

(2) If no written notice of defects is given within this period, the services shall be deemed accepted.

7. Dates and Deadlines

(1) Agreed dates are only binding if they have been expressly confirmed as binding.

(2) Delays due to force majeure or the Customer's failure to cooperate shall extend the deadlines accordingly.

8. Usage Rights

(1) Upon full payment, the Provider grants the Customer a simple (non-exclusive) right of use to the work results produced.

(2) Any transfer or modification requires consent unless otherwise agreed.

9. Warranty

The statutory warranty rights shall apply.

10. Liability

(1) The Provider shall be liable without limitation for intentional misconduct and gross negligence.

(2) In cases of ordinary negligence, the Provider shall only be liable for breaches of material contractual obligations (cardinal obligations), limited to the foreseeable, contract-typical damage.

(3) Liability for lost profits, indirect damages, or consequential damages is excluded to the extent permitted by law.

11. Confidentiality

Both parties undertake not to disclose to third parties any confidential information received in the course of their cooperation.

12. Data Protection

Information on the processing of personal data can be found in the Privacy Policy.

13. Final Provisions

(1) The law of the Federal Republic of Germany shall apply.

(2) The place of jurisdiction shall be – to the extent permissible – the registered office of the Provider.

(3) Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.